Privacy Policy

At ck344, we take your privacy seriously. This Privacy Policy explains in clear terms what personal information we collect from players who register and use our platform, how that information is used, and what rights you hold as a user. ck344 is committed to maintaining the trust of every player in Bangladesh who chooses our platform for online casino games, cricket betting, slots, and live dealer tables.

By accessing or using ck344, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of the platform. This policy applies to all users regardless of whether they access ck344 via a mobile browser, a desktop browser, or any other supported interface.

Information We Collect

To provide a safe, compliant, and personalised experience on ck344, we collect several categories of information. The types of data we gather include, but are not limited to:

• Identity information: your full name, date of birth, and nationality, provided during account registration to confirm you meet the 21+ age requirement.
• Contact information: email address and mobile phone number (used for account verification, promotional communications, and customer support).
• Financial information: payment method details such as bKash wallet numbers, Nagad numbers, Rocket numbers, bank account references, and transaction histories related to deposits and withdrawals in BDT.
• Technical information: IP address, device type, browser type and version, operating system, session timestamps, and usage patterns within the platform.
• Gaming activity: game history, bet amounts, win/loss records, bonus usage, and any preferences or settings you configure within your ck344 account.

How We Use Your Information

ck344 uses your personal data strictly for legitimate operational and service-improvement purposes. Specifically, we may use the information collected to:

• Create and manage your account, process deposits and withdrawals, and provide the core gaming and betting services you have signed up for.
• Verify your identity and age to ensure the platform is used only by adults aged 21 and above, in line with responsible gaming standards.
• Send you relevant promotional offers, welcome bonuses, and seasonal promotions (for example during Eid, Pohela Boishakh, or BPL season) — always with the option to opt out.
• Monitor and analyse platform usage to improve game offerings, user interface responsiveness, payment processing speed, and overall platform stability.
• Detect and prevent fraudulent activity, money laundering, and other illegal behaviour, safeguarding both ck344 and its legitimate user community.
• Respond to your customer support queries, account disputes, and any formal complaints submitted through our official support channels.

Cookies and Tracking Technologies

ck344 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognise returning users, remember your preferences, maintain session integrity, and gather anonymous analytics about how the platform is used.

You may choose to disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform and some features may not work as intended. Essential session cookies required for login and payment processing cannot be disabled without breaking core platform functions.

Sharing Your Information

ck344 does not sell, share, or disclose your personal data to external parties for commercial gain. However, there are limited and specific circumstances under which data may be shared:

• Service providers and payment processors: third-party partners such as bKash, Nagad, Rocket, and Upay that facilitate deposits and withdrawals may receive the minimum data required to process your transaction securely.
• Legal and regulatory compliance: if required by applicable law or a valid legal order, ck344 may disclose information to relevant authorities. We will always seek to limit such disclosures to the minimum extent required.
• Fraud prevention and security partners: in cases of suspected fraud or account compromise, limited data may be shared with certified security or fraud-prevention services to investigate and resolve the issue.

Data Retention

ck344 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required to comply with legal obligations. Account information is typically retained for the duration of your active account and for a reasonable period thereafter in accordance with standard record-keeping requirements. Financial transaction records may be retained for longer periods to satisfy applicable regulatory requirements. When your data is no longer required, it is deleted or anonymised in accordance with our internal data lifecycle management procedures.

Your Rights as a User

ck344 respects your rights over your own personal data. As a registered user, you are entitled to the following rights with respect to the information we hold about you:

• Right of access: you may request a copy of the personal data we hold on your account at any time by contacting our support team.
• Right of rectification: if any information we hold is inaccurate or outdated, you have the right to request corrections at any time.
• Right of erasure: subject to applicable legal and regulatory retention requirements, you may request that we delete your personal data when it is no longer needed for the purposes it was collected.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team by email at [email protected]. We aim to respond to all valid requests within 30 days of receipt.

Security of Your Data

ck344 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, restricted internal access controls, secure server infrastructure, and regular security audits.

While we apply best-practice security measures, no digital system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, ck344 will notify affected users promptly and take all appropriate steps to mitigate harm and restore security.

Third-Party Services and Links

The ck344 platform may integrate with or reference third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — as well as payment gateways. These third parties operate under their own privacy policies. ck344 is not responsible for the data practices of third-party providers and encourages all users to review those providers' privacy policies independently. Any links or references to external services are provided solely for operational continuity, not as endorsements.

Age Restriction and Child Protection

ck344 is strictly an adult platform intended for players aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any person under the age of 21. If we become aware that a minor has provided personal information on our platform, that information will be permanently deleted and the associated account will be suspended immediately. Parents and guardians are encouraged to use internet filtering tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

ck344 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date at the top. We recommend visiting this page periodically to stay informed about how we protect your information. If changes are material, we will make reasonable efforts to notify registered users via email or an in-platform notification. Continued use of ck344 after the publication of an updated policy constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck344 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related enquiries in a timely and transparent manner.

Email: [email protected]